Processing Time for Ready-To-Wear Garments: 1-2 Days
USPS ($15.00): Our standard shipping is through USPS. We will ship using USPS Priority however any delays or problems with shipping will be up to USPS once your item has left our facility. USPS Priority ranges from 2-3 Days but due to COVID 19 some orders are subject to delays if any at all so we are setting our standard USPS at 3-10 Days.
Processing Time for Couture Ready-To-Wear Garments: 2-3 weeks
Since every custom ready to wear garment is made one by one, and hand sewn to fit our customers specific size, height & shape; custom orders can take 2-3 weeks to be completed depending on the current volume of orders. After your order has been completed you will receive a confirmation email stating that your order has shipped along with a tracking number. Please allow 3-10 business days for your order to arrive or 2-3 depending on your shipment choice at checkout.
Please understand that once your order has left our facility it is in the hands of the carrier (USPS). Any problems to arise while your order is in transit from us to you will be at the responsibility of the carrier (USPS). Please contact the carrier for details.
NO REFUNDS on both custom or RTW (Ready-To-Wear) items.
Garments listed under Custom can not be exchanged or refunded. Exchanges can only be made on items listed under Women RTW (Ready-To-Wear) for a different size only. Customers will have 15 days from delivery date for us to receive package in order to be considered for an exchange. If package is received after the 15 day period, customer's package will be returned to customer. We DO NOT cover return shipment cost.
Ken White Collection LLC
7112 S Siwell Rd, Ste A
Byram MS, 39272
When returning an item for an exchange, please be sure to include in package your Order Number and the size you are exchanging for. If your alternate size is out of stock you will be contacting to discuss an alternate garment.
What to include in exchange packaging:
- Full Name
- Contact Number/Email
- Size You Are Exchanging For
*Shoes must be returned in a packaging. Shoe box is not packaging. If shoes are returned not in packaging they will be denied and sent back.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please submit photos or concerns to KenWhiteCollectionInfo@yahoo.com
Unfortunately, we cannot accept returns on sale items.