(Does not include items Couture Ready To Wear)
Processing Time for Ready-To-Wear Garments: 1-2 Days
USPS ($12.00): Our standard shipping is through USPS. We will ship using USPS Priority however any delays or problems with shipping will be up to USPS once your item has left our facility. USPS Priority ranges from 2-3 Days but due to COVID 19 some orders are subject to delays if any at all so we are setting our standard USPS at 3-10 Days.
Processing Time for Couture Ready-To-Wear Garments Labeled Pre Order: 3-4 weeks
Since most couture ready to wear garments are made one by one, and hand sewn to fit our customers specific size, height & shape; custom/couture orders labeled as preorder can take 3-4 weeks to be completed depending on the current volume of orders. After your order has been completed you will receive a confirmation email/test stating that your order has shipped along with a tracking number.
Please understand that once your order has left our facility it is in the hands of the carrier (USPS or FedEx). Any problems to arise while your order is in transit from us to you will be at the responsibility of the carrier (USPS or FedEx). Please contact the carrier for details.
NO REFUNDS on Couture Ready-To-Wear items.
Garments listed as Pre Order under Couture Ready-To-Wear can not be exchanged or refunded. Items not shown as Pre Order are allowed for exchanges. Please contact us via email before returning Couture items for an exchange to ensure we have requested change in stock.
Customers may contact us via email to discuss an exchange for a Pre Ordered item but please understand that an exchange of a Pre Order item can result in a restock fee and an additional 3-4 week wait time due to each Couture Ready-To-Wear item labeled as Pre Order are custom made at the time of order.
Exchanges can be made on our Womenswear/Footwear/Menswear/Bags for a different size as long as current stock last. Customers will have 15 days from delivery date for us to receive package in order to be considered for an exchange. If package is received after the 15 day period, customer's package will be returned to customer. We DO NOT cover return shipment cost.
Ken White Collection LLC
3648 Cypress Creek Parkway
Houston TX 77068
When returning an item for an exchange, please be sure to include in package your Order Number and the size you are exchanging for. If your alternate size is out of stock you will be contacting to discuss an alternate garment.
What to include in exchange packaging:
- Full Name
- Contact Number/Email
- Size You Are Exchanging For
*Shoes must be returned in a packaging. Shoe box is not packaging. If shoes are returned not in packaging they will be denied and sent back.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please submit photos or concerns to KenWhiteCollectionInfo@yahoo.com
Unfortunately, we cannot accept returns on sale items.